Crowne Plaza Portland Downtown - Convention Center
Crowne Plaza Portland Downtown - Convention Center1441 NE 2nd AvePortland, OR 97232DIRECTOR OF ROOMSThe Crowne Plaza Portland Downtown - Convention Center is seeking a Director of Rooms to join our team.
The Director of Rooms Provides guidance and leadership to the Rooms Division, ensuring consistent compliance to hotel policies and quality customer service while maximizing departmental profits.
Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs.
ABOUT USAt Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences.
From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset.
We are exceptional partners to one another, our guests, and our communities.
We look for people who excel in their role and are committed to delivering excellent experiences for guests.
Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment, and support to our team members, coupled with their dedication, innovative spirit, and raw talent.
STATUS:
Full-time SCHEDULE:
Variable schedule; Must be available weekends and holidaysRATE OF PAY:
$62,000.
00 to $77,500.
00/DOEBENEFITS AND PERKS:
Paid Time Off & Holiday PayPaycheck Advancement ProgramHotel Travel DiscountsEmployee Assistance ProgramSupplemental InsuranceSubsidized Annual Tri-Met Bus PassComplimentary ParkingEmployee MealsFor eligible employees:
Insurance - Medical, Dental, Vision, Life and AD&D401(k) Plan with Employer MatchFor eligible employees:
Insurance - Medical, Dental, Vision, Life and AD&D401(k) Plan with Employer MatchEmployee MealsAdditional Hotel specific Benefits & Perks for Eligible Employees (Corporate Approved)
Qualifications:
Knowledge of:
Principles and processes for providing customer service including needs assessment and evaluation of customer satisfactionFront office standard operating proceduresHotel emergency proceduresArea geography, restaurants, amenities, clubs, and tourism industriesMicrosoft Office programs including Word, Excel, Outlook, and various hospitality Property Management SystemsSkills and Ability to:
Establish and maintain effective professional, courteous, constructive relationships with guests, staff, and management team.
Maintain decorum in stressful situations.
Make decisions guided by established policy and procedures; analyzing activities and information to arrive at logical conclusions.
Communicate clearly and concisely verbally and in writing to convey information effectively.
Adapt to constantly changing situations and personalities ensuring quality service to all guests.
Successfully hire, train, and motivate staffWork varying schedules to reflect business needs of the hotel, including evenings, weekends and holidays and maintain 24-hour availability via cell phone.
Education and
Experience:
Three to five years previous experience as a Guest Service Manager in the hospitality industry.
PHYSICAL REQUIREMENTS:
Light Work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Position requires ability to exert intermittent mobility for up to 8 hours to maintain presence behind the front desk and move around the back-office area, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
Repetitive motionsDrug Free Workplace, Equal Opportunity, E-Verify EmployerPI5b396407df6e-25401-33764399About the Company:
Crowne Plaza Portland Downtown - Convention Center.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Director of Rooms Provides guidance and leadership to the Rooms Division, ensuring consistent compliance to hotel policies and quality customer service while maximizing departmental profits.
Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs.
ABOUT USAt Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences.
From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset.
We are exceptional partners to one another, our guests, and our communities.
We look for people who excel in their role and are committed to delivering excellent experiences for guests.
Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment, and support to our team members, coupled with their dedication, innovative spirit, and raw talent.
STATUS:
Full-time SCHEDULE:
Variable schedule; Must be available weekends and holidaysRATE OF PAY:
$62,000.
00 to $77,500.
00/DOEBENEFITS AND PERKS:
Paid Time Off & Holiday PayPaycheck Advancement ProgramHotel Travel DiscountsEmployee Assistance ProgramSupplemental InsuranceSubsidized Annual Tri-Met Bus PassComplimentary ParkingEmployee MealsFor eligible employees:
Insurance - Medical, Dental, Vision, Life and AD&D401(k) Plan with Employer MatchFor eligible employees:
Insurance - Medical, Dental, Vision, Life and AD&D401(k) Plan with Employer MatchEmployee MealsAdditional Hotel specific Benefits & Perks for Eligible Employees (Corporate Approved)
Qualifications:
Knowledge of:
Principles and processes for providing customer service including needs assessment and evaluation of customer satisfactionFront office standard operating proceduresHotel emergency proceduresArea geography, restaurants, amenities, clubs, and tourism industriesMicrosoft Office programs including Word, Excel, Outlook, and various hospitality Property Management SystemsSkills and Ability to:
Establish and maintain effective professional, courteous, constructive relationships with guests, staff, and management team.
Maintain decorum in stressful situations.
Make decisions guided by established policy and procedures; analyzing activities and information to arrive at logical conclusions.
Communicate clearly and concisely verbally and in writing to convey information effectively.
Adapt to constantly changing situations and personalities ensuring quality service to all guests.
Successfully hire, train, and motivate staffWork varying schedules to reflect business needs of the hotel, including evenings, weekends and holidays and maintain 24-hour availability via cell phone.
Education and
Experience:
Three to five years previous experience as a Guest Service Manager in the hospitality industry.
PHYSICAL REQUIREMENTS:
Light Work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Position requires ability to exert intermittent mobility for up to 8 hours to maintain presence behind the front desk and move around the back-office area, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
Repetitive motionsDrug Free Workplace, Equal Opportunity, E-Verify EmployerPI5b396407df6e-25401-33764399About the Company:
Crowne Plaza Portland Downtown - Convention Center.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
